Shipping policy
At Yard Pro, we aim to provide a clear and convenient shipping experience for every customer. This Shipping Policy explains how Yard Pro processes orders, calculates shipping times, provides tracking information, and assists with delivery-related concerns.
By placing an order with Yard Pro, you acknowledge the shipping procedures and conditions outlined in this policy.
Shipping Overview
| Shipping Detail | Information |
|---|---|
| Store Name | Yard Pro |
| Shipping Destination | United States |
| Shipping Charges | As displayed at checkout |
| Order Handling Time | 1–2 business days |
| Shipping Transit Time | 4–6 business days |
| Estimated Total Delivery Time | 5–8 business days |
| Business Days | Monday through Friday |
| Business Hours | 9:00 AM – 5:00 PM |
| Tracking Information | Sent by email when available |
1. Shipping Destinations
Yard Pro ships eligible orders to delivery addresses within the United States, subject to product availability and any applicable shipping restrictions.
Shipping availability may vary depending on the product and destination. Customers should review the shipping options displayed at checkout before completing a purchase with Yard Pro.
If Yard Pro is unable to fulfill an order for a particular destination, the order may not be accepted for that address.
2. Shipping Costs
Yard Pro displays any applicable shipping charges during checkout before an order is submitted.
Shipping costs may vary depending on the items purchased, the delivery destination, and the shipping options available for the order. Customers should review the final order total carefully before confirming payment.
Yard Pro does not guarantee free shipping unless it is specifically stated at checkout or in an applicable offer.
3. Order Handling and Delivery Times
Yard Pro works to process orders within the estimated timeframes outlined below.
| Shipping Stage | Estimated Time |
|---|---|
| Order Handling and Preparation | 1–2 business days |
| Carrier Transit and Delivery | 4–6 business days |
| Estimated Total Delivery Time | 5–8 business days |
Order Handling Time
Yard Pro typically requires 1–2 business days to process, prepare, inspect where applicable, and package an order before handing it over to the shipping carrier.
Order handling begins after an order has been placed and payment has been confirmed, where applicable.
Transit Time
After the shipping carrier receives the package, delivery typically takes an estimated 4–6 business days. Transit time may vary depending on the destination, carrier operations, and other transportation conditions.
Total Delivery Time
The estimated total delivery time for Yard Pro orders is 5–8 business days, including order handling and carrier transit.
Yard Pro's business days are Monday through Friday. Orders placed on weekends or applicable public holidays generally begin processing on the next business day.
All delivery timeframes are estimates rather than guaranteed delivery dates. Severe weather, carrier delays, public holidays, transportation disruptions, and other unforeseen circumstances may affect delivery.
4. Shipping Address Accuracy
Yard Pro asks customers to provide complete and accurate shipping information when placing an order.
Please verify the following details before completing your purchase:
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Recipient's full name.
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Street address and building number.
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Apartment, suite, or unit number, if applicable.
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City, state, and ZIP code.
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Contact phone number, when requested.
Incorrect or incomplete shipping information may result in delays, failed delivery attempts, returned packages, or additional shipping costs.
If you notice an error in your shipping address after placing an order with Yard Pro, contact our support team as soon as possible. Address changes can only be considered before the order has been dispatched and may depend on the order's fulfillment status.
Yard Pro cannot guarantee that an address change will be possible once order processing has progressed.
5. Shipment Tracking
Yard Pro provides shipment confirmation and tracking details by email when tracking information is available.
After the shipping carrier receives a package, its tracking system may require additional time to display the first updates. A lack of immediate tracking activity does not necessarily mean that the package has not been shipped.
Customers who have questions about tracking or have not received an expected shipping update can contact Yard Pro's support team.
Please include your order number so Yard Pro can review the available shipment information.
Email: support@yardpro.shop
6. Receiving Your Order
Yard Pro recommends ensuring that your shipping address and contact details are accurate so the carrier can complete delivery.
Depending on the carrier's procedures and the requirements of a particular shipment, a package may be left at the delivery address, handed directly to the recipient, or require a signature.
If the carrier requires a signature or another form of delivery confirmation, customers should make the necessary arrangements to receive the package.
Yard Pro cannot control the carrier's individual delivery procedures but can assist with order-related questions when information is available.
7. Damaged, Incorrect, or Incomplete Orders
Yard Pro encourages customers to inspect their packages after delivery. If an order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact Yard Pro so the issue can be reviewed.
To help us assess the situation, please follow these steps:
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Take clear photographs of the outer packaging and the affected product, where applicable.
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Keep the original packaging and any included documentation until the issue has been reviewed.
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Note which item is damaged, incorrect, or missing.
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Provide your Yard Pro order number and a description of the problem.
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Contact Yard Pro's support team using the email address below.
Email: support@yardpro.shop
Yard Pro will review the information provided and explain the available resolution options. Any replacement, refund, or other remedy will be handled in accordance with the circumstances, applicable store policies, and relevant consumer protection requirements.
8. Delayed Shipments
Although Yard Pro aims to meet its estimated delivery timeframes, some shipments may take longer than expected.
Possible causes of delays include:
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Shipping carrier backlogs or operational issues.
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Severe weather and transportation disruptions.
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Public holidays and periods of high shipping volume.
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Incomplete or inaccurate delivery information.
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Other circumstances outside Yard Pro's reasonable control.
If a Yard Pro order appears to be delayed, customers should first review the latest available tracking updates. If further assistance is needed, please contact our support team with the order number and tracking details, if available.
Yard Pro will review the available information and provide assistance with shipment inquiries where reasonably possible.
9. Lost or Missing Packages
If a Yard Pro shipment is marked as delivered but cannot be located, customers should first check the delivery area and ask other household members, building staff, or reception personnel, where applicable. Contacting the shipping carrier may also help clarify the delivery status.
If the package remains missing, contact Yard Pro at the email address below and provide your order number and tracking information, if available.
Email: support@yardpro.shop
Yard Pro will review the available shipment details and assist with further inquiries where possible. If the carrier confirms that a shipment has been lost, Yard Pro will assess the appropriate resolution in accordance with the circumstances and applicable policies.
A replacement or refund is not automatically guaranteed in every case; the available options will depend on the investigation, the order details, and applicable requirements.
10. Order Changes and Cancellations
If you need to change or cancel a Yard Pro order, please contact our support team as soon as possible.
Email: support@yardpro.shop
Yard Pro can consider a change or cancellation request only when the order's processing and dispatch status allows it. Once an order has been dispatched, it may no longer be possible to change or cancel the shipment.
If the order has already shipped, customers may need to follow the applicable return process instead.
Submitting a request does not guarantee that Yard Pro can make the requested change or cancel the order. Our support team will review the order status and explain any available options.
11. Shipping Policy Updates
Yard Pro may revise this Shipping Policy when necessary to reflect changes in shipping procedures, business operations, or applicable requirements.
Any revised policy will be published with an updated date. Customers are encouraged to review the current policy when placing an order with Yard Pro.
12. Contact Yard Pro
For questions about shipping costs, order handling, tracking information, delivery delays, or missing packages, customers can contact Yard Pro using the details below.
Store Name: Yard Pro
Business Address: 1112 E 3rd St, Austin, TX 78702, United States
Business Phone: +1 (512) 619-6070
Support Email: support@yardpro.shop
Business Days: Monday through Friday
Business Hours: 9:00 AM – 5:00 PM
Yard Pro's support team is available during regular business hours to assist with shipping-related questions and order concerns.
Thank you for shopping with Yard Pro. We appreciate your business and aim to make your order experience as clear and straightforward as possible.
