1. Overview

At Yard Pro, we want you to have a clear and straightforward shopping experience. This Return and Refund Policy explains how return and refund requests are handled for purchases made through our store.

Please review this policy before submitting a return request. All requests are subject to the applicable conditions below and any consumer rights provided by law.

2. Return Eligibility

If you would like to return an item, please contact Yard Pro before sending it back. Our support team will review your request and provide instructions based on the reason for the return and the condition of the item.

When contacting us, please include your order number, the item you wish to return, and a brief explanation of the reason for your request.

Items may need to be unused, in their original condition, and accompanied by their original packaging where applicable. Eligibility will be assessed in accordance with the circumstances of the order and applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

To help us review the issue, please provide your order number, a description of the problem, and clear photographs of the item or packaging when available.

We will review the information and advise you of the next steps in accordance with applicable law and our obligations to you.

4. How to Request a Return

To request a return, follow these steps:

1. Contact us at support@yardpro.shop.

2. Include your order number and the reason for your return request.

3. Provide photographs or other relevant information if the item is damaged, defective, or incorrect.

4. Wait for our response and return instructions before sending the item back.

Please do not send items to our business address as a return without first contacting us and receiving instructions.

5. Refunds

Once your return or refund request has been reviewed, we will inform you of the outcome.

If a refund is approved, it will generally be issued to the original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

Any refund will be handled in accordance with the applicable circumstances, our obligations, and consumer protection laws.

6. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return and applicable legal requirements.

If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping so we can review the issue and provide instructions.

7. Exchanges

If you would like to exchange an item, contact our support team with your order number and details of the item you wish to exchange.

Exchange requests are subject to product availability and the circumstances of the request. We will explain the available options after reviewing your inquiry.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@yardpro.shop.

We cannot guarantee that a cancellation can be completed once an order has entered processing or has been shipped. If an order cannot be cancelled, you may contact us to discuss the options available under this policy and applicable law.

9. Exceptions and Legal Rights

Some items or situations may be subject to specific return conditions, where permitted by applicable law. Any such conditions will be communicated where relevant.

Nothing in this policy is intended to limit consumer rights or remedies that cannot legally be excluded or restricted.

10. Contact Us

If you have any questions about returns or refunds, please contact us using the details below.

Yard Pro

Email: support@yardpro.shop

Phone: +1 (512) 619-6070

Address: 1112 E 3rd St, Austin, TX 78702, United States

Business Hours: Monday–Friday, 9:00 AM–5:00 PM